Cleaning Hotline — Terms of Service

The terms and conditions stated herein (collectively, this "Agreement") constitute a legal agreement between you and Cleaning Hotline, a Texas limited liability company, or the appropriate entity (the "Company"). By using or receiving any services supplied to you by the Company (together with the website located at https://cleaninghotline.com, collectively, the "Service"), and downloading, installing or using any associated software supplied by the Company which purpose is to enable you to use the Service (collectively, the "Software"), you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as published from time to time at https://cleaninghotline.com/terms or through the Service.

The Company reserves the right to modify the terms and conditions of this Agreement or its policies relating to the Service or Software at any time, effective upon posting of an updated version of this Agreement on the Service or Software. You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us by email at [email protected]

The Company does not provide cleaning services, and the Company is not a cleaning service provider. It is up to the third-party cleaning service provider to offer cleaning services which may be scheduled through use of Software or Service or by contacting by email or phone. The Company offers information and a method to obtain such third-party cleaning services but does not and does not intend to provide cleaning services and has no responsibility or liability for any cleaning services provided to you by such third parties. Service providers are not employees, agents or representatives.

Payment Terms

Any fees which the Company may charge you for the Software or Service are due immediately upon completion of your cleaning and are non-refundable (except where required by law). The Company reserves the right to determine final prevailing pricing - Please note the pricing information published on the website may not reflect the prevailing pricing. Pricing confirmed before booking.

The Company, at its sole discretion, may make promotional offers with unique features and different rates for any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract.

If you cancel within 24 hours of the appointment start time, you authorize the Company to charge a $40 cancellation fee, subject to our Cancellation Policy. If your cleaner is unable to service because of being locked out, you authorize the Company to charge a $80 lock out fee. The Company may change the fees for our service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service.

Theft and Damage Policy

In the event of a potential theft or damage during your cleaning service, the requestor must first reach out to their Service Provider. As a Cleaning Hotline customer, you have the option to request the platform to help mediate a resolution between the requestor and the Service Provider within 30 days of the completion of your requested service. You will receive a confirmation email, and by requesting that Cleaning Hotline help mediate a resolution, you agree that Cleaning Hotline's decision is final and binding. In the event that you choose to involve Cleaning Hotline, you must complete the theft and damage claim form within 10 days of receiving the form. This is not insurance and does not replace homeowners insurance.

A requester will only be covered by our Theft and Damage Policy provided the following:

the requested service is paid in full through the platform;
the requester has not violated the Terms of Service;
the requester has reported the claim within 30 days of the Service Provider's completion of the requested service;
the requestor has accounted for & secured all valuables prior to the start of the requested service

Below are the exclusions:

any cleaning service that is not booked and paid directly on the platform;
lost/damaged items that have been recovered by the police or replaced by the cleaner;
losses of cash, third party gift cards/vouchers, and securities;
losses for fine arts (includes but not limited to paintings, etchings, photos, rare art glass, valuable rugs, sculptures, antiques, coins, stamps, other collectibles/collections, furs, jewelry, precious stones, precious metals, rare items, historical value);
losses based on sentimental and/or undocumented intangible value;
losses of pets, personal liability, or damage to common areas;
losses arising out of interruption of business, loss of market, loss of income, and/or loss of use;
losses from pre-existing damage or condition of the item or property;
losses for items that retain their functionality; (e.g. minor cosmetic damage/scratches, ordinary wear, and tear);
losses arising from the shipping cost and/or shipping of replacement items and/or taxes incurred in purchasing the original and/or replacement items;
losses of theft without a valid police report, if requested by the platform, and losses with insufficient documentation;
losses arising from the acts or omissions of a requester or the Service Provider;
losses arising from the negligence or misconduct of a third party;
losses involving products/services, or uses of either that are prohibited by law;
losses related to services not explicitly booked through the platform;

As part of Cleaning Hotline's resolution process, we will help gather information and coordinate communication between the requestor and the Service Provider. Once we receive sufficient information from both you and your cleaner, we will review all documentation. Most resolutions are reached within one week, with the length of the resolution process varying depending on the severity of the case, the quality of documentation, and the cooperation of the requestor and cleaner.

Cleaning Hotline is Only a Venue

The Service is a communications platform for enabling the connection between individuals seeking to obtain cleaning services and/or individuals seeking to provide cleaning services and for facilitating a contractual relationship between such parties. The Company does not guarantee or warrant, and makes no representations regarding the reliability, quality or suitability of such cleaning service providers. When interacting with cleaning service providers you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you do not know. By using the Service, you agree to hold the Company free from responsibility for any liability or damage that might arise from the transaction involved. Neither the Company nor its affiliates or licensors is responsible for the conduct, whether online or offline, of any user of the Service. The Company and its affiliates and licensors will not be liable for any claim, injury or damage arising in connection with your use of the Service.

Representations and Warranties

By using the Software or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction which restricts the use of the Service because of age or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who cannot enter into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority, and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service or Software is for your sole personal use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, state, and city in which you are present while using the Software or Service.

You may only access the Service using authorized means. It is your responsibility to check to ensure you download the correct Software for your device. The Company is not liable if you do not have a compatible handset or if you have downloaded the wrong version of the Software for your handset.

By using the Software or the Service, you agree that:

You will keep secure and confidential your account password or any identification provided to you which allows access to the Service.
You will provide us with whatever proof of identity the Company may request.
When requesting cleaning services by SMS, you opt-in to receive text messages from the Company, and acknowledge that standard messaging charges from your mobile network service provider may apply, and you represent and warrant that the number provided is your own cell phone number.

Cleaning Hotline Communications

In addition to appointment reminders sent to the email address and phone number provided during booking, you may contact us at cleaninghotline.com/contact-us. Additionally, Cleaning Hotline may provide optional phone number(s) that connects you with your Service Provider.

You agree to Cleaning Hotline's use of a Service Provider to facilitate communication between you and your Service Provider when you communicate via call or exchange text (SMS or MMS). For each Service Provider, you will have SMS chat within the Software. When you send text (SMS or MMS) messages to this telephone number, Cleaning Hotline and its Service Provider will receive in real time and store data, including the date and time of the text (SMS or MMS) message, the parties' phone numbers, and the content of the text (SMS or MMS) messages. You agree to the process described above and to Cleaning Hotline's use and disclosure of this data for its legitimate business purposes.

By using the Service, you acknowledge and agree that any incoming or outgoing calls, text (SMS or MMS) messages, and other communications transmitted to or through the Service may be monitored and/or recorded for quality assurance purposes, including but not limited to assisting in the resolution of any disputes you may have with the Service, and hereby waive any notification requirement at the time of such recording to the maximum extent permitted under applicable law.

Intellectual Property Ownership

The Company alone (and its licensors, where applicable) shall own all rights, title, and interest, including all related intellectual property rights, in and to the Service. To the extent you provide any suggestions, ideas, enhancement requests, feedback, recommendations, or other information regarding the Service, you hereby assign to the Company all right, title and interest thereto. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Service are trademarks of the Company or third parties, and no right or license is granted to use them.

Third Party Interactions

During use of the Service, you may enter into correspondence with or participate in promotions of third-party service providers or advertisers. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third party. The Company and its licensors shall have no liability, obligation, or responsibility for any such correspondence, transaction, or promotion between you and any such third-party. The Company does not endorse any sites on the Internet that are linked through the Service, and in no event shall the Company or its licensors be responsible for any content, products, services, or other materials on or available from such sites or third-party providers. The Company provides the Software to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of services may require your agreement to additional or different terms and conditions prior to your use of or access to such services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third-party providers.

Indemnification

By entering into this Agreement and using the Software or Service, you agree to defend, indemnify and hold the Company, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys' fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, including providers of cleaning services arranged via the Service or Software, or (c) your use or misuse of the Software or Service.

Termination

The Company reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service, for any reason, including if the Company believes that you have violated this Agreement or engaged in inappropriate conduct, including but not limited to: (i) abusive, harassing or vulgar language in spoken, written, email or other electronic form; (ii) threatening and/or violent behavior; (iii) fraud; (iv) theft or unauthorized removal or possession of Cleaning Hotline's property or the property of service providers; (v) unsafe behavior or practices (including but not limited to actions that pose a safety threat to a service provider or any other person); and (vi) falsification, material omissions or destruction of records. The Company shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

Disclaimer of Warranties

The Company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service or Software. The Company does not represent or warrant that (a) the use of the Service or Software will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Service or Software (including any cleaning services) will meet your requirements or expectations, (c) any stored data will be accurate or reliable, (d) the quality of any products, services, information, or other material purchased or obtained by you through the Service (including any cleaning services) will meet your requirements or expectations, (e) errors or defects in the Service or Software will be corrected, or (f) the Service or the server(s) that make the Service available are free of viruses or other harmful components. The Service and Software is provided to you strictly on an "as is" basis. All conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights, are hereby disclaimed to the maximum extent permitted by applicable law by the Company. You acknowledge and agree that the entire risk arising out of your use of the Software and Service, and any third-party services or products, remains solely with you, to the maximum extent permitted by law.

Limitation of Liability

In no event shall the Company's aggregate liability exceed the amounts actually paid by and/or due from you in the six (6) month period immediately preceding the event, giving rise to such claim. In no event shall the Company and/or its licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential, or other damages of any type or kind (including personal injury, loss of data, revenue, profits, use or other economic advantage). The Company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by you, including by not limited to loss, damage or injury arising out of, or in any way connected with the Service or Software, including but not limited to the use or inability to use the Service or Software, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the Service or Software, even if the Company and/or its licensors have been previously advised of the possibility of such damages.

The Company may introduce you to third party cleaning service providers for the purposes of providing cleaning services. We will not assess the suitability, legality or ability of any third-party cleaning service providers and you expressly waive and release the Company from any and all liability, claims or damages arising from or in any way related to the third-party cleaning service provider. The Company will not be a party to disputes, or negotiations of disputes between you and such third-party providers. Responsibility for the decisions you make regarding services offered via the Software or Service (with all its implications) rests solely with you. We will not assess the suitability, legality or ability of any such third parties and you expressly waive and release the Company from any and all liability, claims, causes of action, or damages arising from your use of the Software or Service, or in any way related to the third parties introduced to you by the Software or Service.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, or medical matter you should consult an appropriate professional.

By using the Service or Software, you agree that the exclusions and limitations of liability set out in this Agreement are reasonable. By using the Service, you acknowledge that the limitations of liability are a fundamental basis of the bargain.

Notice

The Company may give notice to you by means of general notice on the Service, electronic mail to your email address on record in the Company's account information, or by written communication sent by USPS pre-paid post to your address on record in the Company's account information. You may give notice to the Company (such notice shall be deemed given when received by the Company) at any time by any of the following: letter sent by email to [email protected] or by mail to PO Box 82, Hallettsville, TX 77964 and addressed to the attention of: Managing Member

General

No joint venture, partnership, employment, or agency relationship exists between you, the Company, or any third-party provider because of this Agreement or use of the Service or Software. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be fully enforced under law. The failure of the Company to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between you and the Company regarding the subject matter contained herein.

Other Parties

You accept that, as a corporation, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against the Company's officers or employees in respect of any losses you suffer in connection with the Service or Software. Without prejudice to the foregoing, you agree that the limitations of warranties and liability set out in this Agreement will protect the Company's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Company.

Privacy Policy

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or services.

Our company operates as a referral service that connects customers with independent cleaning contractors.

Information We Collect

We may collect the following types of information:

Personal Information

When you request services or contact us, we may collect:

Name
Phone number
Email address
Service address
Payment information (if applicable)

Service Information

Information related to your cleaning request such as:

Type of cleaning requested
Property size or details
Scheduling preferences
Notes related to service requests

Automatically Collected Information

When you visit our website we may automatically collect:

IP address
Browser type
Device information
Website usage data through cookies or analytics tools

How We Use Your Information

We use your information to:

Connect you with independent cleaning contractors
Schedule and coordinate services
Process payments
Communicate about appointments or service updates
Improve our website and services
Provide customer support
Send service confirmations or follow-up messages

Sharing of Information

Because we operate as a referral platform, we may share necessary information with:

Independent Contractors

Your contact details and service information may be shared with the independent cleaning contractor assigned to your service.

Service Providers

We may share information with trusted third parties who help operate our business such as:

Payment processors
Scheduling software
Website hosting providers
Customer service platforms

Legal Requirements

We may disclose information if required by law or to protect our legal rights.

Independent Contractor Relationship

Cleaning services are performed by independent contractors, not employees of Cleaning Hotline.

These contractors may have their own privacy practices, and we are not responsible for how they handle personal information once it has been shared with them for the purpose of completing your service request.

Cookies and Tracking

Our website may use cookies or similar technologies to:

Improve user experience
Track website performance
Analyze traffic patterns

You can disable cookies through your browser settings if you prefer.

Data Security

We implement reasonable security measures to protect your personal information. However, no electronic transmission or storage system can be guaranteed to be 100% secure.

Your Privacy Rights

You may request to:

Access your personal information
Correct inaccurate information
Request deletion of your information

To make a request, please contact us using the information below.

Children's Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Information

If you have questions about this Privacy Policy, please contact us:

Cleaning Hotline
Email: [email protected]
Phone: (240) 245-2204
Website: www.cleaninghotline.com